Franklin Templeton
From Franklin Templeton's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Core Responsibilities: You will monitor applications, dashboards, alerts, batches, jobs, and overall service health.
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique.
From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.
The FTT FTS Managed Services team is a newly established Hyderabad-based team focused on improving the reliability, performance, and resilience of technology services. A Lead Software Engineer guides the team, which brings together Associate Software Engineers, application subject matter experts, and cross-trained Software Engineers. The team works collaboratively using Agile practices and FTT Brand Behaviors. Joining this growing team offers exposure across applications, infrastructure, data, cloud environments, and production support while building strong operational engineering skills.
How You Will Add Value?
You will monitor applications, dashboards, alerts, batches, jobs, and overall service health.
You will manage incidents and service requests from intake through closure.
You will track Service Level Agreements and maintain accurate ticket updates.
You will troubleshoot application, data, cloud, Linux/Unix, database, and network issues.
You will analyze logs, validate data, and perform basic Structured Query Language queries.
You will coordinate incident resolution with engineering, infrastructure, cloud, and database teams.
You will support root cause analysis, remediation, disaster recovery, and service improvements.
You will identify automation opportunities that improve operational efficiency and service reliability.
You will strengthen observability, batch reliability, and release readiness.
You will use Artificial Intelligence assistants to support coding, testing, debugging, and documentation.
You will participate in incident bridges and escalate issues when appropriate.
You will create status reports, handovers, procedures, knowledge articles, and operational documentation.
What Will Help You Be Successful In This Role?
1–4 years of relevant technology operations, managed services, or application support experience.
Bachelor’s degree in computer science, information technology, engineering, or equivalent practical experience.
Application monitoring, incident management, batch monitoring, troubleshooting, and log analysis.
Working knowledge of Structured Query Language, SELECT queries, and data validation.
Practical knowledge of Linux/Unix commands and basic networking concepts.
Familiarity with Microsoft Azure and Amazon Web Services cloud fundamentals.
Experience with ServiceNow or similar ticketing and service-management tools.
Exposure to Control-M, Cron Jobs, CyberArk, MetricStream, SharePoint, or Confluence.
Ability to use Artificial Intelligence tools responsibly and validate generated outputs.
Strong communication, analytical thinking, documentation, and systematic troubleshooting abilities.
Ownership mindset with commitment to incident closure and Service Level Agreement compliance.
Ability to collaborate effectively with technical, operational, and client-facing teams.
Work Shift Timings - 2:00 PM - 11:00 PM IST
At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.
Professional development growth opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking continuing education
Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
Life insurance for protection of employees’ families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
12 weeks Paternity leave
Onsite fitness center, recreation center, and cafeteria
Transport facility
Child day care facility for women employees
Cricket grounds and gymnasium
Library
Health Center with doctor availability
HDFC ATM on the campus
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
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