Client Service Delivery
Manage overall client relationship, e.g. understanding their business and culture, facilitating communication, ensuring adherence to client timelines, protocols, and SLAs (Service Level Agreements), etc.
Use a client-first mindset to drive the objectives of the client’s business and immigration program.
Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
Guide clients to continuously improve and optimize their immigration policies and programs.
Identify opportunities for business process efficiencies.
Facilitate communication and engagement between the client and practice teams.
Project Management, Strategy & Innovation
Partner with clients to develop and execute legal strategies on a global level.
Advise clients on strategic issues related to service delivery and immigration compliance and risks.
Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends.
Collaborate with clients and colleagues to launch innovative solutions to immigration challenges.
Play an active and central role in the implementation and management of projects.
Guide clients to continuously improve and optimize their immigration policies and programs.
Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients.
Business Development & Account Growth
Identify and develop business opportunities with new and existing clients.
Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes.
Submit articles for publication and speak at internal and external events.
Training & Knowledge Management
Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.
Assist in developing training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.
Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).
Leverage your valuable skills and experience to make an impact at Fragomen:
MBA or JD preferred
At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm
Management experience strongly preferred
A client-service mindset and comfort working in a fast-paced environment
High EQ and ability to translate complex subject matter into an actionable solution
Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
Experience using various computer systems, including MS Word and Excel
Ability to inspire, motivate and lead direct reports and other members of the team
Benefits
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
22 PTO days + Federal holidays
Medical, Dental, and Vision plans + FSA & HSA Plans
401K plan, with company matching
Learn More About Fragomen
Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.
Compensation
The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data.
A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:
$109,000.00 - $130,000.00
You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
