Collaborate with engineering on architecture, API design, and technical trade-offs across payment, CRM, and messaging systems
Lead Agile ceremonies including sprint planning, backlog grooming, and roadmap execution
Drive integrations with payment gateways, subscription platforms, transactional email providers, fraud tools, and third-party marketing technologies
Design and optimize end-to-end subscription and billing communication flows, including signup confirmations, receipts, renewals, payment failures, retries, refunds, and cancellations
Ensure all payment and customer communication workflows meet PCI-DSS, CAN-SPAM, CASL (as applicable), and state-level regulatory requirements (e.g., California Auto-Renewal Law, CCPA/CPRA)
Partner with CRM Marketing to enable personalized, event-driven transactional email and in-app messaging experiences
Monitor and improve key KPIs across payments and communications (conversion, deliverability, open rates, authorization rates, churn, retries, and chargebacks)
Identify and mitigate technical and compliance risks early, proactively driving resolution
Support product launches, experimentation (A/B testing), and continuous optimization of the subscriber lifecycle and communication strategy
Own processor and partner integrations, improving delivery efficiency through better sequencing, parallelization, and reduced rework
WHAT YOU WILL NEED
Typically, 8+ years of experience as an Operations Manager, Technical Product Owner, Product Manager, or similar role in a digital or subscription-based business
3–5+ years of hands-on software engineering experience (backend or full-stack preferred)
3+ years of experience working with payment gateways, subscription billing platforms, and/or transactional messaging systems
Subscription lifecycle management (trial, conversion, renewal, churn, win-back)
Payment processing flows (authorization, capture, settlement, retries, refunds)
Transactional email systems (e.g., SendGrid, Amazon SES, Braze) and event-driven communication architectures
RESTful APIs, event-driven systems, and microservices architecture
Tokenization, encryption, and secure data handling
PCI-DSS compliance and card-not-present transactions
BI Monitoring detection tools and risk mitigation management
Familiarity with CAN-SPAM, CASL, and email compliance best practices
Working knowledge of state-level regulations impacting subscriptions and communications (e.g., California Auto-Renewal Law, CCPA/CPRA, and similar consumer protection laws)
Understanding of consent, opt-in/opt-out, and disclosure requirements across payment and communication touchpoints
Regular, on-site attendance at the workplace a minimum of 3 days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.
NICE TO HAVE, BUT NOT A DEAL BREAKER
Bachelor’s degree in Computer Science, Engineering, or a related technical field
Streaming, media, or direct-to-consumer (DTC) subscription platforms
CRM and marketing automation platforms (e.g., Salesforce, Braze, Adobe)
Experimentation platforms and growth frameworks
#Ll-Hybrid
#Ll-AL1
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $160,000.00-175,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
View more detail about FOX Benefits.
