JOB DESCRIPTION
Fox Entertainment Studios is seeking an experienced Senior Manager, Client Operations. This role leads the team responsible for all third-party client servicing of Fox Entertainment Global (FEG Sales), ensuring that clients across the world receive their contracted content and materials accurately and on time. The ideal candidate is organized, detail-oriented, and proactive: a great communicator with a genuine commitment to best-in-class client service.
Regular, on-site attendance at the workplace for a minimum of four (4) days per week is an essential function of the position. The selected candidate must be able to reliably meet this requirement.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Serve as the central operations point of contact for all FEG Sales third-party clients
Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables
Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution
Partner with the Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials
Onboard new clients for technical delivery, using internal systems and external vendors as needed
Maintain accurate, auditable records of delivery status, client specifications, and completed deliverables
Trigger and perform revenue recognition upon verified delivery, in coordination with Finance and in accordance with contract terms and company policy
Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution
Lead, coach, and develop one US-based and one UK-based team member, while directly managing a portfolio of global clients
Collaborate with Business Affairs, Legal, Finance, and Rights Management
WHAT YOU WILL NEED
7+ years of related experience in high-volume entertainment studio servicing
2+ years of people management or team leadership experience
Experience supporting clients and colleagues across multiple time zones, including the UK
Familiarity with media assets, including audio and visual materials, marketing and advertising materials, and legal documentation
Working knowledge of frame rates, codecs, resolutions, and delivery specifications
Strong prioritization and resource-allocation skills
Proven ability to manage a high volume of concurrent deliveries or projects at various stages in an extremely fast-paced environment
Ability to learn new systems, processes, and client requirements quickly and thoroughly
Ability to communicate effectively with senior executives
Discretion in handling confidential information
Excellent written and verbal communication skills
NICE TO HAVE BUT NOT A DEALBREAKER
Bachelor's degree
Experience with Airtable, Salesforce, and Rightsline
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $102,000.00-110,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
View more detail about FOX Benefits.
