Support customers with questions related to products, availability, pricing, order status, shipment tracking, order processing, and other service-related needs with a helpful, solutions-oriented approach
Monitor incoming calls, emails, and shared queues to help ensure customer requests are addressed in a timely and accurate manner in line with team goals and established service levels
Escalate more complex issues to the appropriate internal teams while maintaining clear communication and continuity for the customer
Partner cross-functionally with Sales Operations, Logistics, Supply Chain, and other internal teams to support customer needs and maintain service continuity
Help ensure smooth handoffs between teams by documenting key information and providing clear internal communication
Use CRM and other internal tools to document interactions, monitor open items, manage follow-up activities, and ensure a consistent and reliable customer experience
Recognize opportunities to improve the customer experience and share feedback with leadership
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey
The Ideal Person
2+ years of customer service experience in a customer-facing, professional environment
Bachelor’s degree preferred
Prior experience using CRM systems strongly preferred
Proficiency in Microsoft Office, particularly Outlook and Excel
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Strong verbal and written communication skills, with the ability to engage confidently with a variety of customers
Demonstrated judgment, initiative, and accountability in handling customer needs
A proactive, customer-first mindset paired with the ability to work both independently and collaboratively
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
