About Us
We are seeking a dynamic and experienced Speech Analyst to support the next phase of growth and innovation for Foundever’s markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver speech analytics programs for our clients. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.
Job Summary
Key Responsibilities
Data Analysis
Lead analyst for the delivery of speech analytics managed services
Strong understanding of Call miner platform setup & configuration
Development and delivery of presentations to client and internal teams, translating complex analysis into clear, actionable recommendations.
Work with our BI & reporting teams to fine tune insight dashboards, reports, and visualizations in Power BI.
Stakeholder Management
Partner with clients to understand business objectives and translate them into analytical & insight solutions.
Present the findings of your analysis to stakeholders
Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals.
Collaborate closely with the Data Science & Engineering, Insight and analytics teams.
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Your profile & experience
2+ years of experience in a speech analytics role
2+ years experience working with contact centre data is essential
Fluent in English and French
Hands on expertise with Call miner analyst and coach modules is a must
Intermediate knowledge of Power BI data visualisation
Strong communication skills, both written and verbal, with an ability to influence stakeholders.
Excellent problem-solving skills and critical thinking ability.
Ability to work independently and manage multiple projects in a fast-paced environment.
Primary Job Responsibilities
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
