Able to spot client business challenges, match these to a potential data & analytics solution and pass to the Insight & Analytics leadership team to develop into leads
Data Analysis
Work with our data engineering & data science teams to source, prepare and transform data ready for analysis
Analyse data sources and dashboards within our Azure analytics workbench, Alteryx desktop software or on similar client infrastructure
Present analysis in clear, concise and business-friendly language
Shape data analysis into improvement projects that help our clients and operations deliver lasting benefits such as cost reduction or CX improvement
Stakeholder Management
Capture data requirements and work with clients / operations to source data
Turn complex data analysis into business-friendly insight, tailored to a clients sector and campaign(s)
Confidently present analysis and recommendations to stakeholders from Head of to C-suite level
Act as a trusted advisor, helping operations and our clients self serve data & Insight to help them achieve their objectives
Your profile & experience
5+ years’ experience in a similar analytics or insight role (essential)
5+ years working with contact centre data (essential)
2+ year working within the BPO industry (preferred)
SQL, python or similar programming experience (essential)
Comfortable working with PowerPoint and Excel
Basic–intermediate Power BI or Tableau skills (at least one of these BI platforms)
Alteryx developer experience (not essential, a nice to have)
Strong written and verbal communication, with the ability to influence senior stakeholders
Strong problem-solving and critical thinking skills
Able to work independently and manage multiple projects in a fast-paced environment
Able to think strategically and contribute to the growth of our client portfolio, revenue and profitability
You’ll also enjoy the stability, training and working conditions of a well-established global organisation.
Interested? Apply now — our Recruitment Team would love to hear from you.
[ever] creative. [ever] committed. [ever] connected.
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