Foundever
From Foundever's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
The role carries process ownership rather than remediation delivery.
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Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
Runs the IT operational risk discipline day to day across the Telecom, Network, Systems — the register, the assessments, the control testing and the resilience assurance that together give leadership an honest view of where the estate is exposed and what is being done about it.
Identify and quantify operational risk before it presents as an incident — single points of failure, capacity and obsolescence, control gaps, concentration and dependency.
Drive treatment plans to named owners and dates, and hold them there until closed or formally accepted at the right level.
Assure resilience and recoverability through evidence — tested, documented and honestly reported — rather than through assumption.
The role carries process ownership rather than remediation delivery. Its value lies in the accuracy of the picture it presents and the persistence with which it pursues closure.
Primary Job Responsibilities
Risk Identification & Register Management
Resilience, Continuity & Recovery Assurance
Controls, Audit & Compliance
Third-Party Risk & Reporting