Digital Sales Chat Representative
As a Digital Sales Chat Representative, you’ll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You’ll deliver a customer-focused experience while meeting quality and compliance standards.
This role is ideal for someone who enjoys chat-based conversations, can explain options clearly, and thrives in a high-volume, results-driven environment.
Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901
Why You Should Join Us
$17.50/hr + commissions
Join a supportive community focused on engagement and recognition
Hands-on paid training, as well as ongoing job-specific training
Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
Internal growth opportunity, 93% of our management team is promoted from within
Employee discounts and referral bonuses
What We Are Looking For
At least 18 years of age
High school diploma or equivalent
Flexibility to work a variety of shifts, including evenings and weekends. We're currently hiring for evening shifts scheduled between 1pm and 11pm
Able to pass a background check
Key Skills
Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate)
Show the full description
Strong written communication and active listening, with the ability to build rapport through chat
Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately
Problem-solving and needs assessment in a fast-paced environment
Accurate documentation and attention to detail to support order accuracy
Customer-focused approach with empathy and professionalism
Able to efficiently navigate between screens and multiple systems while managing chat volume
Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Friendly
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
