What we do for you to achieve this
We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.
You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.
Key Responsibilities
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
Listening to customer concerns and providing information, answers, or responses.
Obtaining and correctly capturing of customer information.
Reviewing and making changes to customer accounts where applicable.
Keeping records of customer interactions.
Ensuring customer satisfaction.
Your Profile & Experience
Minimum 6 months experience in a Hospitality environment
Matric / Grade 12 (Essential)
Clear Criminal Record
Clear ITC Record
The essential skills we ask for are
Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
Empathy: the ability to understand and relate to the customer's perspective.
Patience: the ability to remain calm and composed.
Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
Advantageous: Knowledge of customer service best practices and call centre technology.
Education: Minimum Grade 12.
Background: A clear criminal background and credit check.
If this really interests you
...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
We look forward to receiving your application!
