Foundever
From Foundever's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices.
The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering, knowledge base structuring, and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.
This is a remote role, candidate must be located and eligible to work in India.
Job Responsibilities
Implement system integrations for seamless automation across platforms
Engineer prompts and structure knowledge bases to ensure accurate and context-aware responses
Ensure safe and reliable AI model by implementing safeguards and governance measures
Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration
Document architectures, configurations, and deployment processes to maintain transparency and reproducibility
Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals
Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations
Create best practices for hybrid bots with NLU and LLM
5+ years experience with LLM voicebots
Experience with machine learning and deep learning frameworks
Knowledge of data preprocessing, feature engineering, and data pipelines
Experience with AI models for chatbots or voicebots
Experience with model evaluation, tuning, and deployment
Knowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus)
Experience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems
Model deployment and integration skills, including APIs and system integrations
Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability
Understanding of AI safety, bias mitigation, and ethical practices in conversational AI
Ability to document architectures, configurations, and deployment procedures clearly
Collaboration skills to work with product, engineering, and UX teams
Fluent in written and spoken English (C1 level minimum)
Be at the forefront of CX transformation, working with leading BOT/ AI technologies, specially Genesys delivery
Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills
Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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