Foundever

Conseiller client

Antananarivo, India · On-site
Salary not published
Posted today

From Foundever's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

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Foundever

Conseiller client

Antananarivo, India · On-site
Salary not published
Posted today

From Foundever's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Activités principales

Traitement de la relation client

 Appliquer les techniques de traitement d’un contact en relation client à distance
et traiter les demandes (multi canaux : appel, courrier, mail, sms, chat, réseaux
sociaux…)
 Accueillir et prendre en charge son interlocuteur
 Comprendre et qualifier la demande
 Apporter la solution la plus appropriée
 Utiliser et renseigner les différents outils/supports métier (site, logiciel, CRM…)
 Adapter lestraitements(techniques) aux situations difficiles
 Mettre en œuvre lestechniques de fidélisation et de rétention des clients

 Promouvoir et vendre des produits et services additionnels

Gestion de l’activité de la relation client

 Gérer efficacement son activité en fonction des flux et de l’équipe
 Se tenir informé des évolutions de l’environnement, des produits et services
 Rendre compte de son activité auprès de son manager

Profil du poste

Minimum 6 mois d’expérience en relation client : commerce, vente,
conseil, Accueil, secrétariat, administratif, hôtellerie...

Niveau Bac à Bac +2 apprécié, type Négociation de la relation client à distance,
Commerce

Sens du service client

Appétence et curiosité pour les nouvelles technologies
Intérêt pour l’univers automobile est un plus

Maîtrise de la langue Française
Aisance avec Word, messagerie, navigation Internet
Logiciel CRM (apprécié)

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Career roadmap: Customer Service RepresentativeWhat to learn, how to practice and free resources, from beginner to expert.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

ATS check

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