Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .
We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.
As a technical support Engineer with Fortinet you will
Provide technical support and assistance to Fortinet certified partners and customers
Run real-time troubleshooting sessions with partners/customers
Test and reproduce partner/customer issues in Laboratory
Working on escalations from Level 2 technical support team
Report Software/Hardware related issues to R&D department
Requirements
Fluent English and other CEE languages
10+ years of experience in networking or security industry
In-depth knowledge of TCP/IP
Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
Proficient spoken and written English
Positive, communicative and customer oriented attitude
Ability to work in multicultural team environment
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Quick learner
In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
Familiar with Web application security and vulnerabilities (experience with exploits is plus)
Having Fortinet certification (NSE4 Fortigate Adminsitrator)
Knowledge of scripting / programming / automation
Desirable
Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)
Knowledge of database maintenance and SQL
Education
Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
Master Degree in Electrical Engineering or Computer Science preferred
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