Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking an experienced, highly motivated and Sr. Quality Analyst to contribute to the success of our rapidly growing business.
We are looking for a senior level quality analyst who can focus on product quality data collecting, filtering, analyzing and monitoring the trends in each stage of product lifecycle to support quality management team addressing quality issues and improving product quality from NPI to after sale. The successful candidate must be enthusiastic to improve product engineering and quality management process and to contribute to improve productivity and achieve quality goals. Proven capability on identifying quality issues through data analysis and working with teams to deliver resolutions is important to us. The candidate also needs to have proven track record on involving activities of quality system improvement and ISO 9001 audit. The position is based in Burnaby BC, Canada.
As a Sr. Quality Analyst, your responsibilities will include
- Collect and maintain product quality data (HW & SW) in each product stage such as NPI, PQC, IQC, and RMA for key product lines and identify major product failure modes through quality data statistical analysis.
- Create and maintain concise and meaningful quality metrics dashboards (HW, SW, IQC, RMA etc.), monitor and adjust them as business situation changes. Report quality status to executive teams on a weekly basis.
- Identify quality issues, conduct root cause analysis, define feasible and meaningful goals and drive corrective actions or quality initiatives for results with fast and measureable returns and values to company business.
- Play a key role to support Technical Support team by leveraging internal resources to address product quality issues escalated from field.
- Proactively initiate and execute ideas to improve products and services quality. Contribute to quality management system, processes improvement by deeply involving annual internal and external audit event, and ensure ISO9001 compliance.
- Provide valuable quality improvement feedback and suggestions to product design teams through quality case study and lessons learned analysis.
- Perform data mining and follow up with both in-house design team and off-shore OEM partner/supplier to support root cause analysis in situations where quality data are not readily available.
- Work with tools development team to create new tools per business needs and to improve usability and data accuracy on existing tools and database for product quality records keeping, tracking and analyzing.
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We are looking for
- 10+ years of professional experience in IT, Telecommunication or related industry with quality control, quality data analysis and process and quality improvement focus.
- Solid background in hardware and software engineering practices in the meantime grasps a good understanding of hardware design and manufacturing process.
- Strong analytical skills with hands on experience in creating quality metrics and analyzing process performance.
- Previous hands-on experience in identifying product failure modes and conducting root cause analysis is required.
- Previous experience of creating processes for quality management system and deeply involving and participating ISO audit is required.
- A professional attitude and fastidious attention to details.
- Self-motivated, multi-tasking, ability to work in a team with minimal guidance and under pressure.
- Strong communication skills with internal and external customers.
- Bachelor or Master Degree in Comp. Science, Engineering or other relevant technical field, or equivalent combination of work experience and education.
About Our Team
Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions.
