Work closely with R&D and technical support teams to track, troubleshoot, and resolve complex edge-case bugs (e.g., driver conflicts, agent crashes, telemetry gaps) using internal tracking systems.
Participate in escalated customer calls or field telemetry analysis for real-time troubleshooting as needed.
Required Qualifications & Job Skills
Bachelor’s degree in Computer Science, Computer Engineering, Cybersecurity, or a related field.
Minimum of four years of professional experience in a technical QA or software engineering role (ideally within security, enterprise software, or low-level systems).
Strong understanding of client-server architecture and secure web communications (HTTPS, TLS/SSL, WebSockets) governing communication between endpoint agents and the management cloud.
In-depth knowledge of networking fundamentals (TCP/IP, HTTP/HTTPS, DNS, DHCP, VPN) to troubleshoot agent connectivity and data payload delivery.
Over three years of hands-on experience with Windows and Linux operating systems and system internals (e.g., registry, file systems, process management, and system logs), as well as virtualization/sandbox technologies.
Strong familiarity with Endpoint Security concepts (EDR, XDR, Next-Gen AV, or host-based firewalls) and basic understanding of malware behaviors or attack techniques (e.g., MITRE ATT&CK framework).
Strong familiarity with QA processes, methodologies, bug-lifecycle management, and software development fundamentals.
Proven ability to troubleshoot system and network issues using tools like Process Monitor, Windows Event Viewer, Wireshark, system logs, and crash dump analyzers.
Proficiency in scripting languages such as Python, PowerShell, or Shell for test automation and log analysis.
Experience with cloud platforms (Azure/AWS), CI/CD pipelines, containerization, and basic security testing/simulation is highly desirable.
The Canada base salary range for this full-time position is expected to be between $85,000 - $115,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
