Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
Learn our products, and print for yourself and for our customers
About You
1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
High School degree or equivalent
Strong written and verbal empathetic communication skill
Bonus Skills
Technical retail experience (i.e., Apple Genius bar, Geek squad)
Experience in Dental (hygienist, lab technician, etc)
Experience in Additive Manufacturing
STEM degree
Fluency in Spanish or French
Our Benefits & Perks
Robust equity program to build future wealth through RSUs
Comprehensive healthcare coverage (Medical, Dental, Vision)
401K matching and access to financial advisors
Generous paid Parental Leave (up to 16 weeks)
Tenure-based paid Sabbatical Leave (up to 6 weeks)
Flexible Out of Office Plan – Take time when you need it
Ample on-site parking & pre-tax commuter benefits
Healthy on-site lunches, snacks, beverages, & treats
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community
And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
