Working cross-functionally with Quality, Engineering, Operations, Service, Supply Chain, and IT, this individual will transform manual and disconnected quality processes into scalable digital workflows that improve visibility, reduce administrative burden, strengthen compliance, and enable data-driven decision making. The role serves as a key contributor to FormFactor's Digital Quality strategy by establishing systems, data structures, reporting frameworks, and automation capabilities that support future predictive quality and AI-enabled decision support initiatives.
This position applies advanced professional knowledge to solve moderately complex problems, drive process improvements, and lead initiatives with significant cross-functional impact.
Key Responsibilities
eQMS Deployment & Administration
Support deployment, adoption, administration, and continuous improvement of FormFactor's eQMS platform.
Configure, test, validate, and maintain digital quality workflows that improve process visibility, compliance, and execution effectiveness.
Partner with business process owners to digitize, standardize, and optimize quality processes across multiple sites and functions.
Lead or support user acceptance testing (UAT), system validation, training, change management, and implementation activities.
Develop and maintain workflow configurations, forms, notifications, dashboards, and business rules.
Support system governance activities including user access management, data integrity, configuration control, and workflow enhancements.
Measure and drive user adoption and process compliance across the organization.
Identify opportunities to streamline quality processes through digital transformation initiatives.
Primary eQMS Process Areas
Change Control Management
Problem Reporting & Resolution (CAPA, 8D, RCA)
Audit Management
Project Management
Quality Analytics & Reporting
Develop and maintain dashboards, scorecards, KPI reporting, and business intelligence solutions.
Monitor and analyze Quality Management System performance and effectiveness.
Design reporting solutions that provide actionable insights for management and operational teams.
Support performance reporting related to: First-Time Right (FTR), CAPA effectiveness, Audit performance and closure rates, Change Control cycle times, Quality system health metrics, Management Review metrics, Corrective action performance, and Customer quality indicators.
Partner with stakeholders to define leading and lagging performance indicators.
Support development of data models, reporting structures, and visualization tools utilizing Power BI and related analytics platforms.
Analyze trends and identify opportunities for process improvement and risk reduction.
Digital Innovation, Automation & AI Enablement
Identify opportunities to leverage analytics, automation, AI, and emerging technologies to improve quality system effectiveness and reduce manual effort.
Develop automated workflows and digital solutions that improve productivity, visibility, and decision-making.
Partner with Quality, Operations, Engineering, and IT teams to implement digital process improvements.
Support implementation of AI-enabled productivity and business intelligence tools.
Develop trend analysis methodologies and early-warning indicators for quality risks and process performance issues.
Assist in establishing scalable data structures and governance practices that support future predictive quality capabilities.
Support continuous improvement initiatives through automation, data analysis, and process optimization.
Quality Systems & Compliance Support
Support Quality Systems governance activities through reporting, workflow administration, and process monitoring.
Assist with internal, customer, and external audit preparation and response activities.
Support Management Review reporting, metric analysis, and performance assessments.
Maintain data integrity and consistency within digital quality systems.
Help ensure digital quality processes align with applicable industry standards, customer requirements, and company policies.
Participate in corrective and preventive action activities related to quality system performance.
Cross-Functional Collaboration
Partner closely with Quality Systems, Manufacturing Quality, Customer Quality, Engineering, Operations, Service, Supply Chain, and IT teams.
Facilitate alignment between business requirements and digital quality solutions.
Provide user training, system support, and process guidance related to digital quality tools.
Promote adoption of standardized workflows, best practices, and data-driven decision-making.
Lead and participate in cross-functional improvement initiatives that enhance operational efficiency and quality performance.
Skills
AI Adoption, Automation, Collaboration, Continuous Improvement, Data Analytics, Data-Driven Decision Making, Data Management, Data Oriented, Learning Agility, Process Improvements, Quality Management Systems (QMS), Systems Thinking, Taking Ownership
Education & Experience
Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work | Required
Equal Employment Opportunity Statement
FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.
For roles that are designated as remote-eligible, employees cannot be located in: AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.
