Working closely with Sales, Relationship Management, and Technical Implementation Managers, you will blend hands-on technical problem-solving with client project consultation. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.
Technologies We Use
Apple Computers, Postman, Visual Studio Code, Smartsheets, JIRA, Sumologic, Google Suite, Slack, LLMs (Gemini, Claude) and Zendesk
This role will be London office hybrid.
What you'll do
First-Line Implementation & Configuration Support: Act as the primary point of contact for clients during technical implementation and ongoing system configurations, triaging incoming tickets and resolving solution-based inquiries.
Client Consultation: Consult clients on deploying Flywire’s cross-border payment products, matching integrations to client needs to ensure a seamless end-user checkout experience.
Portal Deployment: Integrate, configure, and launch cross-border payment portals within agreed project timelines.
Data & Process Integrity: Maintain high data integrity across CRM and configuration tools, ensuring accurate records for every client environment.
Process Optimisation: Identify opportunities to improve onboarding efficiency and contribute to client-facing documentation and best practice configuration guides.
Team Collaboration: Support Technical Implementation Managers and Senior Managers on complex client deliveries while championing continuous improvement in our team workflows.
Here’s What We’re Looking For
Experience Level: 0–2 years of experience in a client-facing technical role (e.g., Implementation, Integration Support, Solutions, Application Support, or Technical Account Management)—or a recent graduate with a degree in Computer Science, Information Systems, STEM, or a related discipline with relevant project/internship experience.
Technical Aptitude: A foundational understanding of web technologies, including REST APIs and webhooks, and how data moves between systems.
Coding Curiosity: Practical exposure to, or genuine curiosity about, languages such as JavaScript or SQL (Liquid syntax is a plus).
Client-Centric Communication: Exceptional verbal and written English skills, with the ability to explain technical concepts simply and empathetically to non-technical stakeholders.
Analytical Problem-Solving: A logical approach to troubleshooting, root-cause analysis, and investigating edge cases before escalating.
Organisation & Initiative: High attention to detail, proactive prioritization of incoming tasks, and the initiative to ask “why” rather than taking requirements at face value.
Location: Based within commutable distance of our London office and able to work on a hybrid basis.
What We Offer
Competitive compensation
Employee Stock Purchase Plan (ESPP)
Competitive time off
Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
