This role suits someone who knows how a UK university's fees and income function runs from the inside, or who has delivered student systems or payments implementations into UK higher education, and who now wants to bring that expertise into a growing fintech business.
What you'll do
Own the product side of implementations for UK higher education clients, working with project managers and colleagues around the world on discovery, configuration, testing and go live
Act as a trusted adviser to university finance teams by sharing product best practice and guiding them through the process and change management needed to move onto our core product
Design and deliver training for client super users and end users both in person and remotely, tailored to functional and technical audiences
Create and maintain detailed product documentation in partnership with Product and Engineering, supporting knowledge transfer into our Account Management and Sales teams
Bring client insight back to Product Management to help shape the roadmap
Tools we use: Smartsheet, Jira, Sumo Logic, Google Workspace, Box and Zendesk
What we're looking for
At least five years' experience in UK higher education, either within a university finance, student fees or income team or delivering student systems or payment implementations to UK institutions
Working knowledge of the systems UK universities rely on, such as Tribal SITS:Vision for student records alongside finance platforms including Unit4, Oracle, Workday or SAP
A solid understanding of tuition fee billing, payment allocation, credit control and reconciliation, including how Student Finance and sponsor funding flows into the student account
Familiarity with UK payment methods including card payments, BACS, Direct Debit and Faster Payments, with knowledge of international student payments a strong advantage
Experience implementing or configuring payment or SaaS software
Confidence training users with very different levels of technical knowledge
Excellent written and verbal communication along with the presence to build credibility with senior finance stakeholders
What We Offer
Competitive compensation
Employee Stock Purchase Plan (ESPP)
Competitive time off
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Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
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Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)
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We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.
