Own status reporting
Intake and manage briefs/change requests: validate requirements, coordinate resourcing, set timelines and ensure accurate routing for approvals.
Maintain a risk & issues log for each account; drive remediation plans and escalate unresolved/high-impact issues to direct report
Oversee creative/asset handoffs and trafficking timelines; confirm creatives are delivered to spec and on schedule.
Coordinate approvals and sign-offs with clients and internal teams to protect timelines and deliverable scope.
Track and manage delivery SLAs, turnarounds and escalation paths; proactively recommend contingency options when timelines slip.
Support client onboarding and new campaign launches
Ensure all account documentation is current and accessible.
Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.
Quality assurance & process execution
Maintain and apply QA checklists, briefing standards and delivery governance to reduce errors and rework.
Identify operational friction and propose practical fixes; implement approved process updates to improve consistency and throughput.
Stakeholder coordination & client support
Serve as the primary day-to-day operational contact for internal partners to keep execution moving.
Prepare routine status updates, operational dashboards and campaign health reports
Support client calls and presentations with operational briefings and material; escalate strategic or high-risk issues.
Support for innovation & new business
Contribute to pilots and proofs of concept by executing tests, capturing results and operationalizing repeatable steps as directed.
Support pitches and RFPs by preparing tactical, execution-ready media plans and evidence of operational readiness
Scope & typical scale
Accounts: 1 large line of business within an enterprise account
Budget oversight: varying campaign budgets (operational monitoring and pacing).
Key competencies & skills
Strong operational media expertise across digital, social, programmatic and traditional channels.
Solid project management: prioritization, timelines, task tracking and resource coordination.
Measurement literacy: ability to run A/B tests, read attribution outputs and prepare clear reports.
Effective communicator with experience coordinating across internal teams and vendors.
Strong presentation skills
Strong long-form narrative writing skills
Critical thinking
High learning agility
Detail-oriented and pragmatic problem solver with a bias for getting things done.
Experience & qualifications
4–6 years in media, integrated agencies or related delivery roles with hands-on campaign execution and some people management.
Proven experience improving delivery performance through process, QA and coaching.
Degree in marketing, communications, business or related field preferred.
Success metrics (examples)
On-time, on-budget delivery and QA pass rates.
Campaign KPI delivery (CPA/ROAS, reach/frequency, brand metrics as applicable).
Team operational health: utilization, turnaround times and retention of direct reports.
Timeliness and clarity of status reporting and escalation to the Associate Director.
Accuracy of budget pacing and reduction of delivery errors or vendor disputes.


Toronto: CAD 75,000.00 - CAD 75,000.00
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