Serves as a subject matter expert (SME) for Salesforce.com
Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base
Develops reports, dashboards, and processes to continuously monitor data quality and integrity
Assists with “train-the-trainer” program, training people in the use of Salesforce.com.
Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows
The primary job functions and responsibilities include, but are not limited to, those listed
Patient Privacy
The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic illness. It will be required that you take training courses that include, but are not limited to:
Snow Policy Training
Health Insurance Portability and Accountability Act (HIPAA)
Adverse Event (AE) Reporting Training
U.S. Food and Drug Administration (FDA) Training
Education and Experience
Bachelor’s Degree or equivalent related experience in business or technology
2 or more years as a Salesforce.com administrator
Two or more years working with business teams on data migration and cleanup
One or more years of project management
Strong understanding of Salesforce.com best practices and functionality
Proven experience developing Salesforce.com enhancements to support core business processes
Experience with Appexchange and Salesforce-to-Salesforce transfers
Python and HTML experience strongly desired
Excellent technical, business, and people skills
Provide high quality support via both telephone and email
Well organized and flexible to meet continuously changing priorities and challenges
Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus
Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC
Excellent project management skills with a sense of urgency
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude
Creative and analytical thinker with strong problem-solving skills
Excellent interpersonal and communication skills
Experience working with sandbox and production environments to manage/test functional or process changes
Demonstrated ability to provide instruction to audiences of varying technical backgrounds
Passionate about solving challenges by leveraging database and technology solutions



To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
For US Job Seekers
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
