Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
Prioritize orders and/or projects, including prompt expediting of emergency requests
Maintain and distribute various reports as needed to ensure daily requirements are met
Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity. You will be part of a team that strives to provide excellent service and thought leadership to our clients and want to bring your best to the organization and see your work brought to life.
What’s the opportunity?
Candidate understands the Branded Merchandise industry and how retail organizations are run – how product decisions impact returns, sales, and inventory levels. Designing ways to win – promotions to offer, campaigns to put together, meetings to schedule with key clients, ways to improve the offering of what IMS is pitching. Ways to sell more.
Client Relationship Management - Enjoy growing relationships both externally and internally. Embrace proactive thought leadership and leverage data to drive better and faster business decisions. Be an advocate to continuously improve operations and processes to reduce the burden on operations and improve the quality of sales and customer interactions.
You embody the IMS principles of passion, collaboration, integrity, inventiveness, and proactivity. You want to bring your best to an organization and see your work brought to life.
Interface with peers from the Merchandising, Client Service, Creative, Sourcing, Vendor Management, and Finance departments regularly.
The Skills and Experience you have
High school diploma/GED
1-2 years of customer service, reporting, or purchase order experience
Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines
Critical thinking, strong analytical and problem-solving skills
Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests
Must be a team player
Excellent knowledge of Microsoft Office Suite products
Experience with AS400 or similar database systems preferred
Join Our Talent Community
We're always looking for customer-focused, organized professionals who are passionate about delivering exceptional service. By applying, you'll be considered not only for this opening but also for future Client Services Representative opportunities that may match your skills and experience.
What we offer
In addition to playing an important role at IMS, you'll receive
Competitive salary
Medical, dental, vision, and 401(k) with match
Generous PTO policy
Robust peer recognition program
Training and development opportunities
Commitment to growing and enhancing our organizational culture
Who we are
IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, branded merchandise, and more. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.
IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).
IMS is an Equal Opportunity Employer
- $37,500
- 


- 37,500-38,000
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
For US Job Seekers
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
