Agency
Critical Mass
Job Function
Projects and Performance Improvement
Job Subfunction
Project and Program Management
Job Description
As an Associate Program Director, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience leading multidisciplinary teams, and integrating with agency partners to develop, implement and manage integrated processes, and project trackers. Experience with media and data sciences is an asset. You know what it takes to deliver a digital experience that can improve the lives of customers while surpassing the goals of clients. Being a reliable partner to teams helps you consistently elevate the work.
Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, challenges, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects to support a team of Project Managers. You have a passion for digital project delivery and the globally admired brands we partner with.
You will
- Manage Client Relations by...
- Acting as a primary contact of communicating needs between the client, team, and agency partners.
- Understanding your client’s short and long-term goals, as well as their competition.
- Proactively communicating with clients on project status, issues, and opportunities.
- Informing clients how to drive project success.
- Delivering solutions to drive consensus for problems in a professional and timely manner.
- Identifying additional opportunities within the ask or account.
- Integrating with the various agency partners to deliver integrated advertising campaigns on time and on budget.
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- Ensure Program Excellence by...
- Supporting developing solutions to drive client business.
- Maintaining a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client.
- Approaching problems in a calm and logical manner, finding creative solutions to problems.
- Communicating and understanding large amounts of information in a highly organized manner.
- Effectively communicating stories across a variety of internal and external stakeholders.
- Encouraging high standards of professionalism throughout the life of a project.
- Ensuring the team is properly briefed and understands the requirements of the project/work.
- Creating solid project plans with top-down and bottom-up budgets to support clients’ the agency teams’ interests.
- Developing, implementing, and monitoring consolidated and integrated processes and project tracking with agency media partner.
- Executing project plans according to established procedures, channels, and expectations.
- Managing and maintaining project scopes and communicating status of scope to team.
