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About the role
Position Overview As a member of the Account Services Team, the Solution Lead is responsible for providing architectural leadership in the solution design and implementation of Intelex software.
As a member of the Account Services Team, the Solution Lead is responsible for providing architectural leadership in the solution design and implementation of Intelex software. The Solution Lead plays a key role in providing technical leadership in the review and approval of services estimates and the delivery of solution designs for Global Services engagements in order to ensure the solution being proposed to a client is the right one, has identified and mitigated risk, and has minimized the non-billable service time.
Responsibilities and Deliverables
Implementation Support
Facilitates project and client transition from Sales to Global Services for new accounts or engagements.
Translates client requirements into an Intelex solution design, including workflow and configuration architecture, that will meet client’s overall business objectives while maintain a consideration for cost and timeline targets.
Conducts careful and timely reviews of all Services estimates and implementation plans with in order to ensure accuracy and to reduce non-billable service time.
Attends Implementation Design Workshops in order to oversee analysis and documentation of business and interface requirements.
Ensures architectural consistency and coherence between technical and business processes through systems analysis and design, system modelling, performance modelling, integration planning and technology and component selection.
Leads the creation/maintenance of configuration guidelines and best practices in order to ensure efficient, reusable configuration detail is produced by the team and measured through regular reviews.
Conducts technical risk assessments through experience, analysis, prototyping and research
Provides guidance, training, and mentorship to junior level consultants.
Work closely with a Project Manager in order to assess and manage risk, maintain proper resource level on the project team and identify and escalate issues.
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Operations
Work with other Solution Architects in Global Services to ensure knowledge sharing across project teams and technical resources and ensure consistent problem solving approaches and solutions are developed.
Participate in the development and contribute to the continuous progress of Intelex methodology, knowledge based team rooms and other key documentations artifacts.
Assist the Product Management organization with execution of product management processes and product development.
Provides ongoing feedback on the process improvement of the review, preparation and confirmation of service estimates.
Collaborates with leadership to address new project opportunities.
Share in the development and contribute to the continuous progress of Intelex methodology, knowledge-based team rooms and other key documentation.
Travel to client locations within Canada, the United States and occasional international travel required. Expected travel is 10%-40%.
Organizational Alignment
Reports to the Manager, Solutions Delivery
Qualifications
Skills & Work Traits
Required
Strong interpersonal skills with an ability to communicate at a high level with various internal and external parties such as clients, vendors, employees and executives.
What they ask for vs. your profile
Must have
Product management
Training and coaching
ERP systems
Leadership
Patient care
Presentation skills
Problem solving
Process improvement
Risk management
Strong written and verbal skills; including the ability to present technical issues to a non-technical audience.
Strong understanding of the software implementation project lifecycle.
Results driven with a proven ability to project a positive sales attitude.
Ability to understand business needs in order to align the business need into system capabilities.
A great teammate, constantly considering ways to improve performance and support others to ensure the team’s overall success
An innovator with an inquisitive mind, actively seeking new ways of working through experimentation to solve problems.
Preferred
Understanding of Environmental, Health, Safety or Quality considered an asset.
Technical Competencies
Strong understanding of application architecture and design principles.
Solid understanding of web-based application architectures.
Knowledge of object-oriented design principles.
Software and integration configuration experience.
Preferred
Ability to design software systems at an abstract/conceptual level as well as at a detailed-level.
Demonstrated history of developing novel configuration approaches that are scalable and repeatable.
Experience in coaching team members to further their technical understanding and provide guidance on standard methodology
Excellent presentation skills, with experience delivering business and project solution topics to audience of different roles including customers from technical experts to director level
Preferred
Minimum 8 years of software industry experience.
Minimum 5 years of experience in Services or Software sales, Solution Architect, or Consulting role.
Experience in estimating and presenting services proposals.
Experience in participating in sales calls as a technical expert.
Education
Bachelor’s Degree or College Diploma in Computer Science/Information Systems, or equivalent Experience
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Intelex
Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
