Forecast Purchase Agreements (FPAs)
Consignment Agreements
Stocking Agreements
Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement. Contribute to internal operational planning and strategy development by representing the customer perspective.
Key Skills & Competencies
Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels.
Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.
Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance.
Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.
Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence.
Problem Solving: Proactive issue resolution with a customer-centric mindset.
Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams.
Industry Knowledge: Understanding mineral processing and mining operations.
Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.
What you bring
Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
Familiarity with PDM, ERP and CRM systems
Willingness to travel frequently to customer locations across North America.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers
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