Maintain accurate project records, schedules and documentation within SAP and other business systems.
Customer Communication & Support
Support effective communication with customers, providing timely updates on order progress, delivery schedules and project requirements.
Respond to customer enquiries and coordinate with relevant departments to resolve issues efficiently.
Assist in maintaining strong customer relationships through proactive communication and a focus on customer satisfaction.
Support the preparation of quotations, customer reports and project-related correspondence.
Procurement & Supply Chain Coordination
Liaise with Procurement and Supply Chain teams to monitor material availability, purchase orders and supplier delivery commitments.
Coordinate with suppliers and internal stakeholders to resolve material shortages and delivery challenges.
Support the expediting of critical materials and components to minimise disruption to project schedules.
Assist with logistics, shipping documentation and the coordination of completed customer orders.
Operational & Financial Support
Support Project Managers in monitoring project costs, order values and financial performance.
Assist with project administration, order processing, invoicing activities and accurate system updates.
Identify opportunities to improve operational efficiency, order fulfilment and project execution.
Participate in operational meetings, providing updates on project progress, outstanding actions and delivery risks.
Quality, Safety & Continuous Improvement
Ensure all activities comply with company health, safety, quality and environmental procedures.
Support the identification and resolution of project-related issues through effective communication and corrective actions.
Contribute to continuous improvement initiatives aimed at enhancing customer satisfaction, operational efficiency and on-time delivery.
Maintain a collaborative, flexible and proactive approach while managing multiple priorities in a fast-paced service environment.
Preferred Experience / Skills
Experience with customer relationship management in the power generation and utility industries.
Experience in Sales Force.
Experience in pricing, contract review and ERP administration.
BS or BA Degree in relevant field and / or 0-2 years relevant experience
What We Can Offer You At Flowserve
You'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.
Our benefits include
Bupa cash plan contribution
Life, AD&D, LTD insurance
WeCare services
The Employee Discounts and Rewards Marketplace
Education support under the global policy
25 Days annual leave
Access to a cycle to work scheme and an electric car scheme
Free parking
Pension
Employee Assistance Program
