Participate in monthly, quarterly, and annual customer performance reviews, presenting KPI performance, reliability trends, open actions, and improvement plans.
Identify repeat failure patterns and recommend design changes, operational adjustments, maintenance improvements, or product upgrades to improve mean time between failures.
Coordinate with Flowserve engineering, workshops, manufacturing, quality, supply chain, service, and commercial teams to resolve technical, quality, repair, and delivery issues.
Follow up on technical recommendations, proposals, and improvement opportunities to support timely customer decisions and closure.
Support the identification and development of aftermarket, repair, upgrade, and lifecycle-service opportunities that provide measurable customer value.
Participate in maintenance, reliability, operations, and technical-review meetings to address critical equipment, open issues, planned activities, and performance trends.
Develop a detailed understanding of the customer’s plant processes, critical equipment, maintenance strategies, reliability priorities, and operating challenges.
Escalate urgent safety, technical, quality, delivery, or customer-satisfaction concerns to the appropriate Flowserve stakeholders.
Ensure all field activities are carried out in compliance with applicable Flowserve and customer safety procedures, permits, quality standards, and site-security requirements.
Represent Flowserve professionally as the resident technical contact, building trust through timely communication, practical recommendations, and reliable follow-through.
Required Qualifications
Diploma or Degree in Mechanical Engineering or a related technical discipline.
Preferably two years of customer-facing experience in applications, service, troubleshooting, rotating equipment, or design engineering
Experience with mechanical seals, pumps, compressors, rotating equipment, or the oil and gas industry is preferred.
Strong technical knowledge of engineering drawings, equipment datasheets, process conditions, mechanical seal arrangements, and maintenance practices.
Good analytical, troubleshooting, communication, planning, and customer-management skills.
Proficiency in Microsoft Office; SAP and Power BI knowledge is an advantage.
Willingness to work permanently at refinery, petrochemical, chemical-plant, or other industrial customer sites.
What We Can Offer You
At Flowserve, you'll find a range of options to fit your, and your family's, needs. We want to provide our team with the right resources to invest in your physical, mental and financial well-being no matter where you sit or what stage of life you're in.
If this sounds like the opportunity that you have been looking for, please click Apply.
