Role Summary
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.
Responsibilities & Requirements
Order processing and acceptance
Prepare cost estimates minus discounts according to specifications
Schedule orders
Prepare quotations for standard products according to predefined lists
Read and evaluate customer specifications and customer requirement documents
Compile technical and commercial offer documents
Build and maintain strong customer relationships
Support customers during site visits
Process customer complaints
Find, develop and implement technical solutions for special problems
Coordinate with internal and external customers effectively
Establish safe and proper work area and follow all safety requirements
Perform in-house and on-site repairs and service activities
Provide technical support and training as needed
Other duties as assigned
Preferred Experience / Skills
Strong verbal and written communication skills
Organized and efficient
Proficient in Microsoft Office, including Word
SAP knowledge in SD;MM;PP
Able to work well with a team
Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
Experience serving customers in oil & gas, power, chemical, water and other general industries
Ability to reprioritize daily while still producing deliverables
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Willingness to travel as needed to customer sites
BS or BA Degree in relevant field and 3-5 years relevant experience
