Partner with Enterprise Applications Support teams to validate that implemented improvements deliver sustainable business outcomes.
Support projects during testing, hypercare, and transition into steady-state operations to ensure successful business adoption and operational readiness.
Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
Provide management with insights, recommendations, and measurable improvement opportunities across the supported application landscape.
Contribute to the development of a repeatable Experience & Adoption operating model that can be expanded globally.
Experience & Profile
Experience working with Enterprise Applications (SAP, Oracle, or similar ERP environments).
Strong understanding of end-to-end business processes within one or more functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
Experience working closely with business users to improve business processes and Enterprise Application usage.
Experience participating in ERP implementation, stabilization, or continuous improvement initiatives.
Strong analytical mindset with structured problem-solving capabilities.
Excellent communication and stakeholder management skills.
Comfortable operating at the intersection of business and IT within a global matrix organization.
Experience documenting business requirements, process improvements, and functional solutions.
Customer-focused mindset with a passion for continuous improvement and long-term sustainability.
Fluent in English, both written and verbal.
What Success Looks Like
Success in this role is measured by
Increased adoption of standard Enterprise Application processes.
Reduction of operational friction through structural improvements.
Improved user experience and business confidence in Enterprise Applications.
Well-defined and prioritized continuous improvement opportunities.
Successful transition of projects into sustainable day-to-day operations.
Strong collaboration between business stakeholders, Enterprise Applications Support, and Delivery & Modernization teams.
Contribution to a scalable Experience & Adoption operating model that can be expanded across regions.
