Post-Sales Implementation and Onboarding
Lead technical onboarding for enterprise clients, integrating Flowcode into their marketing and data stacks (CRMs, CDPs, ESPs, Snowflake, and analytics tools), and set up and support enterprise SAML SSO, gathering requirements, partnering with Data Engineering, and answering ongoing questions as customers activate.
Act as the trusted advisor on technical API and MCP server implementations, supporting clients on high-volume and bulk API use cases and writing solutions scripts and code (Python, JavaScript, JSON, SQL, or similar) to adjust configurations, update events, and solve one-off customer problems.
Support marketing pixel and event-tracking implementations: run intake, install and configure pixels (including Shopify, tag managers, and server-to-server setups), validate conversion events, and debug.
Execute migrations from our self-service product and our clients to our latest Enterprise platform; building and enhancing reusable tooling.
Templates, Partnerships, and Enablement
Build modular, custom templates, and apps (such as digital business cards, wallet passes, and landing-page experiences) for client launches, scale them across the product, and deliver custom experiences with technical partners.
Triage and answer internal and client-facing technical questions. Create the playbooks and technical documentation that let us and our clients scale together.
The Technical Bridge Between Customers and Our Product
Act as the technical connective tissue between clients, Customer Success, Sales, Product, and Engineering: translate customer requirements into clear technical asks, and translate engineering constraints back into plain language for customers and account teams.
Bring the voice of the customer into the roadmap by spotting patterns across implementations (recurring integration requests, API gaps, documentation holes, workarounds you keep rebuilding), documenting them with real examples, and partnering with Product and Engineering to turn them into product improvements.
Who You Are
You have 3–5 years in a technical client-facing role (Solutions Engineering, Technical Account Management, or Implementation Engineering), ideally in SaaS, MarTech, or AdTech, and you're comfortable running live demos and handling technical questions in real time.
You have strong experience building with AI, APIs, and MCP servers and can advise on implementations. You build reusable prompts, skills, artifacts, workflows, and automations, and use AI in your daily work. You hold it to a standard: you verify its output, measure where it saves time or improves quality, and share what you learn so the whole team gets better, faster, and more consistent.
You can explain a complex integration to a non-technical marketing manager, then hop on a call with a lead engineer to debug an API or integration issue.
You build repeatable solutions with code to get things done: Python, SQL, and JavaScript/TypeScript are the core (experience with Go, Java, or C# is a plus).
You have hands-on experience with REST APIs, gRPC, agentic AI tools, webhooks, and marketing pixels. You understand how data moves between CRM, CDP, and marketing automation systems (e.g., HubSpot, Braze) and how to leverage AI in the loop.
You understand data privacy (GDPR/CCPA) and essential security concepts (e.g. encryption, multi-tenant environments) and have worked with security questionnaires or compliance reviews.
You have experience with SAML/SSO and identity resolution concepts (persistent IDs, Snowflake data sharing, and data-activation platforms).
You don't just identify problems; you build the bridge to the solution. You thrive in the gray area of a fast-growing startup, with a high-autonomy, high-ownership mentality and a ruthless focus on customer outcomes.
Why Flowcode?
Category creation: Help define a new category at the intersection of offline and online identity.
Impact at scale: Shape experiences that touch millions of consumers across global brands.
Elite team: Work alongside high-caliber operators from the world’s best companies.
How to Apply
Send us your LinkedIn and a brief note on the most complex technical implementation you’ve ever led. Bonus points if you include a link to a Flowcode you created.
Compensation Range
$135 - $155K OTE
