Can confidently connect Flowcode to sports KPIs: fan data capture, sponsor activation value, ticket and merch conversion, in-venue and broadcast engagement
Plan around the calendar: seasons, tentpole events, PPVs, and off-season, and know how to keep accounts engaged when games aren't on
Spot churn signals early and act. You've turned at-risk accounts into renewals and have the receipts
Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure, including on live event days
Can synthesize complex client challenges into clear executive narratives and recommendations
Take ownership of your accounts and beyond to improve systems, processes, or team performance
Know how to uncover expansion with new activation use cases, sponsor integrations, sister properties, and budget pockets
Build trust across sports orgs: marketing, digital, partnerships, ticketing, broadcast, event ops, and data teams
Have experience coordinating platform migrations or complex onboarding alongside implementation teams
Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
What You'll Own
NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio.
Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip, with seasonality factored in.
Executive engagement, Strategic QBRs, Event and Season Reviews: multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders.
Risk mitigation and problem-solving: turn insights into action fast. You don't wait for escalation.
Live activation readiness: partner with our team to make sure codes, Hubs, and FlowURLs perform on game day, fight night, and event day.
Cross-functional influence: drive alignment across Sales, Product, and GTM to unlock product growth and services opportunities to drive revenue.
Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.
Sales partnership: identify and close upsell opportunities, including new properties, sponsors, and events.
Workflow alignment: build rhythms that match season calendars, event schedules, sponsor deliverables, and renewal cycles.
NYC presence: deepen sports relationships by showing up on-site, at live events, and as a strategic partner.
Requirements
2-3+ years in CSM, Account Management, Partnerships, or similar client-facing roles
Experience in the sports industry or managing sports clients strongly preferred
Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets
Experience supporting live events or time-sensitive activations
Exposure to platform migrations or complex product transitions for enterprise clients is a plus
Strong understanding of fan engagement, attribution, and analytics
Experience using CRM and CS platforms like HubSpot; health score tooling experience is a major plus
Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
Ability to operate independently and deliver in a fast-paced, high-growth startup
Flexibility to support occasional nights and weekends around key live events
A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is $100-$115k OTE plus equity.
