Responsibilities
Process Optimization & Workflow re-engineering
Analyze and redesign end-to-end workflows across functions like Payroll Processing, Tax, Time & Attendance, etc.
Create standardized, scalable, auditable processes across multi-client environments.
Reduce complexity, eliminate non–value-added activities, and streamline hand-offs.
Build process maps, SOPs, and control inventories across different functions.
Drive Lean-based improvement projects (Kaizen, VSM, RCA, 5-Whys, etc.) with measurable KPI impact.
Automation & Innovation
Identify automation opportunities and partner with Product/Technology to deploy RPA bots, Data validation scripts, Scheduling, and batch automation, etc.
Evaluate and assess or suggest new technologies, tools, and integrations that enhance efficiency, accuracy, or client experience.
Cross-Functional Collaboration
Work with Payroll Ops, Tax, Product, and CX teams to diagnose systemic issues and implement corrective measures.
Serve as a strong subject matter expert in CRM tool (salesforce) dependencies within the US Payroll market.
Provide effective solutions for operational readiness and support with initiatives for product/platform/regulatory requirements.
HCM/Payroll Expertise & Compliance
Provide deep operational expertise in US multi-state wage & tax rules, reciprocity, garnishments, Year-end processes, benefits deductions, and reconciliation, etc.
Ensure process designs comply with all US federal, state, and local payroll laws.
Support to strengthen the internal controls for any risk readiness.
Data-Driven Insights & Performance Management
Build and manage operational process performance with continuous improvement thought process.
Perform root cause analysis (RCA) and lead corrective/preventive action (CAPA) cycles.
Drive improvements in cycle time, rework, defect rates, client escalations, and automation ROI.
Responsibilities
Required Qualifications
6-8+ years of US Payroll / HCM operations experience in industry-leading organizations.
Strong end-to-end knowledge of HCM processes including implementation, payroll operations, tax, risk, and year-end.
2 years and above experience in people management
CPP, FPC or relevant certification (good to have).
Proven track record in process improvement, Lean, standardization, and automation.
Experience in workflow design, process mapping, SOP creation, and operational controls.
Excellent analytical ability and strong familiarity with data tools (Excel, Power BI).
Qualifications
Preferred Qualifications
Lean Six Sigma Green/Black Belt good to have
Background in automation initiatives (RPA, bot frameworks)
Strong program management exposure with cross-functional delivery.
Live the Paychex Values
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.
Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
