This is a role for someone who wants to bring automation and AI-driven tooling into Brazilian logistics operations, not just manage the status quo. Flexport is investing heavily in automating manual ops workflows across LATAM, and you'll be the person on the ground translating that into real operational leverage for the São Paulo team, reducing manual work and speeding up execution.
You will
Pre-insourcing operations
Oversee the coordination of import and export shipments across ocean, air, and road freight, managed by Flexport’s agent in Brazil, ensuring service levels, compliance, and operational efficiency throughout the process
Map and structure import and export processes in Brazil, preparing the operation for the insourcing of activities in the short term
Post-insourcing operations
Coordinate import and export shipments in Brazil with ocean carriers, airlines, trucking companies, and other local providers, ensuring operational efficiency and adherence to service levels
Act as a trusted advisor and coach to the Flexport team worldwide for Brazil-related matters, working closely with local, regional, and global teams, including Sales, Account Management, Trade Lane Managers, and Operations, to develop logistics solutions, resolve issues, identify improvement opportunities, and support the acquisition and expansion of new business for Flexport
Act as the point of contact for local customers in Brazil, providing operational support whenever needed
Release cargo and approve release of documents (e.g., BL/AWB, delivery orders) for assigned shipments.
Approve payments to carriers, customs brokers, truckers, and other vendors for assigned shipments.
Verify invoices against quotes, bookings, and shipment documents before approving payment or releasing cargo.
You should have
Bilingual in English and Portuguese required; Spanish a plus
Bachelor’s degree
2+ years of experience in freight forwarding, ocean carrier or co-loader operations
Strong analytical skills, with experience building and refining dashboards to track performance
Excellent communication, organizational, and cross-functional collaboration skills
Proven problem-solving skills, with the ability to run deep dives and identify root causes
An entrepreneurial mindset, with a strong track record of driving results and innovation
Passion for team success, with the ability to inspire and motivate others
A can-do, roll-up-your-sleeves, results-oriented approach; approachable and accessible
A compliance-first mindset, high integrity and ethics, with style and behavior that reflect Flexport's values
Hands-on daily use of AI tools, or a strong affinity for picking them up fast
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Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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