This role is designed to facilitate the movement of shipments while discovering and driving efficiencies that build and improve operations as part of our Global team. You will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget. As the person who manages movement in your region with laser focus, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will drive impact through surfacing new ideas to eliminate waste, improve customer experience or introducing innovative ways of managing a supply chain.
Responsibilities
Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
Follow standard operating procedures (SOP)
Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
Acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior
Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team
Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements
Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region)
Requirements
BA/BS Degree or completed professional training as forwarding agent
3+ years of experience in logistics, freight forwarding, supply chain, Air carrier operations (Air freight knowledge is a plus)
Fluent in German and English (other European languages are a plus)
Able to adapt to new technology and can thrive in a fast paced environment
Effective time management, be able to properly prioritize and manage a large volume of tasks
Attention to detail
Ability to effectively seek and receive feedback
Effective communication both verbally and in writing
Teamwork and relationship building
Orientation towards working smarter and adopting best practices and standardization
Problem-solving capabilities
A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry
What else
You will work in a fast growing and changing environment with a high motivated team, which is always open to hear your ideas
We invest in your personal and professional development by offering you internal and external trainings
During regular team events you can have a lot of fun with your teammates and connect with them aside from your working day
What we offer
An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
Lunch food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options, plus breakfast options, snacks, soft drinks and barista coffee.
Health insurance: employee contribution part is covered by Flexport
25 paid vacation days
Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.
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Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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