What You’ll Do
Planning & Execution
Manage, plan, and execute air bookings in close collaboration with stakeholders, so that shipments meet committed service levels
Decide on the best shipment consolidation to optimise margins
Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs
Create and maintain shipment files, completing MAWBs and HAWBs accurately and on time, and file AMS or submit EDI (FHL/FWB) as required
Customer Service & Issue Resolution
Follow up on customer advices, requests, and claims, and coordinate with overseas partners to arrange the right solution
Troubleshoot issues proactively and escalate irregularities to senior team members, with feedback on subcontractor standards and service
Billing, Data & Reporting
Issue invoices to clients and agents on time, and verify incoming subcontractor invoices for accuracy
Keep Flexport systems updated to meet KPIs and maintain high-quality data
Prepare customer statistics and reports, and suggest system improvements
Compliance & Continuous Improvement
Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
Contribute to building Flexport’s air export planning processes and tools
Identify opportunities to improve efficiency and quality, and support teammates as the team grows
What You’ll Bring
Bachelor’s degree in Logistics, Supply Chain, Business, or a related field
2–3 years of relevant experience in an operational or planning role, ideally in freight forwarding, airline space control, revenue management, or export planning
Fluency in Thai and professional proficiency in English, both written and spoken
Strong analytical skills, with proficiency in tools such as Excel
Structured, process-oriented approach to problem-solving, with the energy to thrive in a fast-paced environment
Exceptional attention to detail and clear, well-organised communication
A customer-first mindset: responsive, professional, and solution-oriented
Genuine curiosity and adaptability in learning new platforms, tools, and ways of working
Strategic vision paired with hands-on execution, and the confidence to challenge the status quo when data and logic support it
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
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