Key Responsibilities and Essential Job Functions
Facility Operations: Serve as the primary point of contact for 24x7 on-call facility operations, ensuring all critical systems are running optimally to support data center uptime goals of 100%.
Mission-Critical Equipment Oversight: Oversee the operation, maintenance, and repair of all mission-critical systems and equipment, ensuring 100% uptime and strict compliance with customer SLAs.
Budget Management: Manage the site budget, including staffing, maintenance, and repair costs, ensuring cost-effective operations without compromising service quality.
Team Leadership and Mentoring: Lead and mentor a team of Engineers, and Technicians, promoting best practices, adherence to company policies, and ongoing professional development.
Cross-Market Collaboration: Actively participate in regional and cross-market initiatives to drive operational improvements and greater business efficiencies.
Policy Implementation: Ensure compliance with all company policies and procedures, ensuring all operational processes align with organizational goals.
Technical Documentation: Read and interpret technical documents, such as blueprints, engineering specifications, and project plans, to ensure proper implementation of data center operations and infrastructure modifications.
Operational Excellence: Identify operational constraints and propose and drive solutions to meet operational excellence objectives.
Disaster Recovery Exercises: Oversee disaster recovery drills ("dry runs") to ensure the team is prepared for emergencies and system failures.
Customer Order Provisioning: Supervise the provisioning of customer orders, including electrical modifications, ensuring safe work practices are maintained.
Off-Hours Support: Assist with off-hours and weekend maintenance activities as required, ensuring continued operations and quick recovery from any unplanned outages.
Reporting & Performance: Prepare detailed reports on critical infrastructure performance, customer space and power utilization, and other operational metrics.
Method and Procedure Documentation: Develop, implement, and maintain Method of Procedures (MOPs) and Standard Operating Procedures (SOPs) for all maintenance and operational activities.
Training and Development: Provide training for operations staff, including the creation and delivery of training materials to enhance team knowledge and efficiency.
Facility Inspections: Conduct regular rounds of the facility to ensure equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
Customer Engagement: Lead customer tours of the data center, showcasing the infrastructure and providing insight into its operations.
Monitoring & Alerting Systems: Configure and manage monitoring and alerting systems for critical equipment, ensuring early detection and response to potential issues.
Other Duties: Perform other duties as assigned by management to support operational efficiency and customer satisfaction.
Customer Support Responsibilities
Customer Support: Provide proactive and responsive support to the Flexential customer base, resolving or escalating issues in a timely and professional manner.
Troubleshooting and Documentation: Troubleshoot and document technical issues through the Flexential ticketing system, ensuring adherence to internal support procedures and standards.
Routine Maintenance: Responsible for the routine execution of maintenance tasks, including generating customer reports, performing system updates, and managing backup services.
Service Delivery Audits: Ensure all customer Service Delivery Audit preparations are completed on time, ensuring compliance with renewal deadlines and customer expectations.
Required Qualifications
Education: Associate's degree or 5+ years equivalent experience in a relevant field.
Management and Soft Skills: Extensive training in management, soft skills, and emotional intelligence to effectively lead and develop teams.
Technical Expertise: At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment.
Critical Infrastructure Knowledge: Proven experience in the operation and maintenance of critical data center infrastructure, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units.
Additional Experience: Relevant military experience or applicable trade certifications are a plus.
Preferred Qualifications
Certifications: Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline.
Experience in Data Centers: A minimum of 5 years working in data centers with a focus on building and equipment operations.
Leadership: 3+ years prior management or supervisory experience of a team environment preferred
Leadership Development: Ongoing engagement in leadership, management, and emotional intelligence training to foster personal and team growth.
Technical Competence: Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations.
Physical Requirements
Ability to sit for extended periods of time
Walk or Stand for 50% of the time
Moderate or advanced keyboard usage
Lift 50 lbs.
Travel 5% of the time
This position has the following safety hazards
☒ Chemical
☒ Electrical
☒ Ergonomics
☒ Climb ladders
☒ Mechanical lift
☒ Noise
☒ Temperature Extremes
☒ Trip/Fall
☒ Driving (must possess valid driver's license and insurance)
Compensation Transparency
The annual salary range for this role is estimated to be $117,000 – $142,000. Actual compensation may vary based on geographic location, experience, skills, certifications, and other business factors at the time a position becomes available.
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.
Benefits of working at Flexential
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Work Location Eligibility
At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.
Employees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process.
Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
