Managing Number Reputation Management Projects (Number Profiles, Number Management (Adding/Editing/Deleting), Number Registration Process, Health Check and Risk Rating, Remediation)
Monitor port requests from inception to completion.
Monitor NRM from inception to completion.
Initiate and maintain regular communications with customers, Porting and Numeracle Team
Review and verify the order, review required information to provide services requested, schedule/coordinate service installation and communicate milestone dates with Customer and/or Vendor.
Serve as a liaison between Porting team, other internal teams, and end users for porting requests.
Serve as a liaison between Numeracle Team, other internal teams, and end users for NRM Projects.
Provide better understanding to customer on the number porting process.
Provide better understanding to customer on the NRM.
Manage Number Transfer issues that fall outside the normal process.
Required Qualifications
Minimum 3 years’ experience in related field, Networking or telecom projects preferred.
Exceptional verbal, written and presentation skills.
Ability to work effectively both independently and as part of a team.
Experience using computers for a variety of tasks.
Competency in Microsoft applications including Project, Word, Excel, and Outlook, Salesforce.
Knowledge of file management, transcription, and other administrative procedures.
Ability to work on tight deadlines on multiple active projects.
Willing to work in US time or night shift schedule.
Work Location: This role is hybrid and requires 2 days a week in office.
Company Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
