Working Hours: 9:00/9:30 PM – 6:00/6:30 AM IST (US business hours).
What success looks like in your first 120 days
A working map of the network and infrastructure estate across our DCs and our cloud footprint, plus a clear assessment of your team's capabilities and operational bottlenecks.
A team skills assessment and a tactical execution plan that details how your team will transition from manual operations to infrastructure/network-as-code, automation, and drift control, balanced against current project deliverables.
Key engineering hires onboarded successfully, with existing team members actively engaged in cross-training and upskilling programs.
Early modernization wins visible in production, the on-call and incident load distributed fairly across the team, and you have successfully transitioned from tactical firefighting to guiding team execution.
What You Bring to Five9
A track record of building and leading cohesive teams, raising engineering standards, and shifting daily operations from reactive to proactive, engineering-led execution.
Experience stabilizing operations and guiding engineering teams through periods of technical change and modernization.
Strong communication skills backed by operational data, clear risk articulation, and the ability to report measurable outcomes to department leadership.
Proven ability to build trust, accountability, and a high-performance culture within your engineering team.
Strong cross-functional collaboration skills, with experience partnering closely with software engineering, security, SRE, and product teams.
Ability to mentor and develop senior engineers and technical leads, driving accountability while establishing clear ownership, operational discipline, and career growth pathways.
Strong decision-making and prioritization skills in high-pressure production environments with competing operational demands.
Demonstrated ability to lead teams through ambiguity, align team goals with broader department objectives, and execute complex technical migrations.
Effective conflict resolution and stakeholder management skills to align technical delivery with business needs.
Strong operational judgment in network and infrastructure security, with the ability to partner effectively with Security Operations teams.
What We Require
7+ years of experience in network/infrastructure engineering, with 3+ years directly managing engineering teams in mission-critical, multi-DC production environments.
Deep technical background in modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OS.
Experience managing infrastructure in a hybrid cloud environment, with a strong focus on supporting GCP workloads.
Proven success guiding teams to build and adopt network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD pipelines.
Hands-on experience modernizing legacy environments by introducing configuration management, drift detection, and policy-based operations where they didn’t exist before.
Strong understanding of network and infrastructure observability using tools such as ThousandEyes, Grafana, Loki, NetFlow, and Netscout to achieve a "single pane of glass" for system health.
Experience supporting the underlying infrastructure needs of Kubernetes, AI, and GPU workloads.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
Workplace location: This role is fully remote for candidates who reside further than a 30 kilometer driving distance from either our Bangalore or Chennai offices. Candidates who reside within a 30 kilometer driving distance of one of our office locations would be required to work in-office 3 days a week.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
