Assist in the development and improvement of support processes and tools.
Maintain and update IT support documentation, FAQs, and training materials.
Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have
4+ years of experience in technical support and client service
2+ years of experience in troubleshooting technical issues related to hardware, software, and network connectivity
2+ years of experience with Office 365, ticketing systems, and remote support tools
2+ years of experience in FTP, SFTP, and other file transfer technologies
4+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have
Experience in the financial services industry
Experience with automation tools and scripts
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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