Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
Use client feedback and operational insights to recommend process improvements that strengthen the client experience.
Experience you'll need to have
4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.
Experience managing client escalations, service delivery issues and resolution plans across internal teams.
Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation.
Experience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions.
Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have
Knowledge of Fiserv systems, products or operational support processes.
Experience supporting complex client accounts with multiple contacts, solution sets and governance routines.
Project management experience, including tracking milestones, dependencies, risks and action items.
Experience identifying client needs and developing plans that improve service delivery outcomes.
Travel
This role requires travel up to 20%
Sponsorship
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
- Salary Range
- $62,000.00 - $102,000.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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