Deliver engaging client training in classroom and virtual environments, including standard, customized and train-the-trainer programs, and evaluate effectiveness through learner feedback and training outcomes.
Manage assigned training initiatives from planning through delivery, partnering with clients and internal teams to understand business needs, coordinate learning plans, address issues and continuously improve training effectiveness.
Required Qualifications
Experience with wealth management, trust administration, custody and/or investment management operations within a financial institution or financial-services environment.
Demonstrated experience designing and delivering instructor-led and virtual training, including strong presentation, facilitation, and classroom-management skills.
Experience conducting training needs assessments and applying adult-learning principles to develop instructional strategies and learning materials.
Experience creating and maintaining presentations, course materials, training guides, job aids, or other learning resources using standard workplace technology.
Strong client-service, communication, relationship-building, project-management, and problem-solving skills, with the ability to collaborate with subject matter experts and work independently.
Preferred qualifications
Experience supporting back-office wealth management processes and training on financial-services products, applications, or operational workflows.
Familiarity with instructional design methodologies, multimedia development tools, and digital learning approaches.
Experience customizing course content, supporting train-the-trainer programs, and using learner feedback or evaluation results to improve training.
The impact you’ll make
As a Trainer Senior, you will help clients build the practical knowledge and confidence needed to support trust, custody, and investment management operations. Through effective needs assessment, thoughtful course design, and engaging delivery, you will make complex processes and applications easier to understand and apply. Your collaboration with clients, subject matter experts and internal partners will help keep learning programs accurate, relevant, and responsive to changing client and business needs.
What We Offer You
At FIS, your career journey is yours to shape. We provide the tools, experiences, and support to help you reach what's next.
Here’s what else we offer
Opportunities to make an impact in fintech
Internal career growth opportunities
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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