As the primary point of contact,
Oversee daily transaction processing and reporting activities for assigned borrower‑side credit fund clients, including multi‑fund, multi‑currency, and multi‑strategy facilities.
Act as a primary point of contact for clients, resolving complex operational issues through detailed analysis and close coordination with internal teams, onshore counterparts, and external stakeholders
Process and review borrow and prepayment trades within core systems, ensuring accurate booking and timely settlement
Manage contract maintenance, rollover processing, and rate updates to ensure accurate interest and facility calculations
Perform wire booking and setup activities, ensuring accuracy, completeness, and adherence to control standards
Execute and review monthly and quarterly interest accruals across multiple funds and facilities
Monitor and resolve daily position breaks and reconciliation discrepancies, ensuring data integrity and operational continuity
Deliver high‑quality service aligned to agreed service levels, ensuring timeliness, accuracy, and strong control discipline
Support the development, documentation, and enhancement of operational procedures to minimize risk and improve efficiency
Provide day‑to‑day operational support to client teams, addressing ad‑hoc requests and service escalations effectively
Collaborate regularly with senior stakeholders and management to support client requirements and operational objectives
Assist in defining operational goals, work plans, and task allocation to ensure consistent delivery across client portfolios
What you bring
Knowledge / Experience
Min 6 years of experience on Loan Syndication, Leverage funds, Credit funds and Term loans.
Bachelor’s degree in business administration, finance, related field, or equivalent combination of education, training, and work experience • Typically, at least 6 years of Investment banking experience in syndicated loan servicing • Knowledge/experience with structured finance, preferably CLO/CDOs, syndicated loans, • Working knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis, and reporting • Client servicing experience and excellent interpersonal skills to build high levels of customer satisfaction • Solid organizational, leadership, decision-making, and problem-solving skills • Ability to analyze situations or data, along with in-depth knowledge of organizational objectives • Ability to establish and maintain effective working relationships with all levels of management, colleagues, and clients (internal & external)Establish strong relationship with onshore counterparts.
Working closely with the team to identify process needs, putting strong controls in place, reviewing work and reviewing process related documentation on timely basis.
Raise any issues related to process and get it resolved.
Skills
Ability to multitask
Microsoft office literate
Excellent communication skills/personality for client interaction
The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters
Qualifications
Bachelor’s Degree or equivalent.
Competencies
Ability to discuss process issues, concerns with onshore counterparts and get it resolved.
Organized approach: Manage and adapt priorities according to client and internal requirements
Self-starter: Work autonomously and as part of a global team
What we offer you
As a Managed Service Operations Analyst, you will work with various Lenders and Admin banks and FIS teams supporting middle office team of the client.
You will form partnerships with our client’s oversight & control groups and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.
You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a 'we challenge' mindset.
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With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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