Monitor document queues and workstreams to ensure service level commitments and processing deadlines are met.
Investigate and resolve exceptions, misrouted documents, missing items, and workflow discrepancies.
Maintain accurate records, tracking logs, and document repositories to support operational controls and audit requirements.
Coordinate with internal stakeholders to ensure prompt handling of time-sensitive client and business communications.
Perform quality reviews and validations to ensure document integrity and compliance with established procedures.
Support operational workflows by prioritizing, organizing, and distributing work across multiple processing channels.
Identify opportunities to improve mailroom operations, document management processes, and workflow efficiency.
Adhere to regulatory, security, and records-management requirements while handling confidential financial information.
Required Qualifications
Experience supporting mailroom operations, document processing, workflow administration, operations support or related back-office environments.
Strong organizational skills with the ability to manage high-volume workloads and competing priorities.
Demonstrated attention to detail and commitment to accuracy when handling sensitive documents and information.
Ability to identify, investigate, and resolve processing exceptions and operational issues.
Experience using document imaging, scanning, workflow management, or records management systems.
Strong communication and collaboration skills with the ability to work effectively across teams.
Proficiency with Microsoft Office applications and business processing systems.
Bachelor’s degree in business or a related field, or equivalent combination of education and practical experience.
Preferred Qualifications
Experience in financial services, securities operations, banking operations, or regulated business environments.
Knowledge of document retention, records management, and operational control practices.
Familiarity with workflow automation, process improvement, or continuous improvement methodologies.
Experience handling time-sensitive client correspondence and operational service requests.
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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