Analyze qualitative and quantitative feedback to identify adoption barriers, recurring friction, risks and improvement opportunities.
Connect teams with appropriate platform, architecture, enablement, delivery and support expertise to drive issues toward resolution.
Coordinate across Platform Engineering teams to provide consuming organizations with a connected, consistent experience.
Assess how AI-enabled workflows affect product responsibilities, engineering collaboration, readiness and support needs.
Translate engagement data and trends into actionable insights, agreed improvement actions and clear communications for leaders.
Maintain transparent records of commitments, risks, decisions and outcomes, escalating stalled actions when appropriate.
Required Qualifications
Significant experience in customer success, technical account management, engineering enablement, technology transformation, consulting or technical program leadership.
Strong technical acumen across modern engineering platforms, developer workflows, software delivery and technology operating models.
Demonstrated skills in technology adoption, technical enablement, technical communication and cross-functional relationship management.
Strong analytical skills, including defining success measures, analyzing feedback, recognizing trends and translating data into actionable insights.
Experience facilitating stakeholder discussions, resolving ambiguous concerns and driving accountable action planning and follow-through.
Excellent written, presentation and executive communication skills across technical and non-technical audiences.
Ability to navigate complex, matrixed organizations and influence outcomes across teams without direct authority.
Degree in a relevant discipline or an equivalent combination of education, training and practical experience.
Preferred Qualifications
Experience supporting enterprise-scale platform adoption, developer experience or technology-enabled business transformation.
Experience designing adoption dashboards, feedback programs, customer experience measures, relationship-health assessments or success plans.
Skills in technical account management, technology change management, actionable analytics and continuous improvement.
Familiarity with AI-enabled engineering workflows and organizational change associated with AI adoption.
Experience working within financial services or another large, regulated enterprise.
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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