Your key responsibilities
You will be responsible for the management, ownership and co-ordination of all service queries from clients including escalations and client complaints.
You are the primary contact point for clients and will have an all-round knowledge of the business.
You will be aligned to a specific type of clients e.g. Core Wealth and Institutional.
You will have exceptional customer service skills, as the owner and coordinator of all service queries.
You will need to work with the business and clients to review query resolution, data analysis, data entry, exception reporting and the planning & implementation of process improvements to support the client.
Providing escalation support for more complex, technical business queries.
You will be the owner and drafter of all client facing communications, so will need to have excellent written communication skills.
You will be responsible for client facing incident communication and will therefore need to demonstrate that you are calm under pressure.
You will need to maintain comprehensive knowledge of applicable products, services, and company policies and procedures.
You will be an interface with clients to determine present and future needs and discusses progress toward solutions, building strong relationships as you go.
What you bring
Educated to degree level or equivalent.
Experience of working in a similar role within Financial Services and knowledge of the associated regulations.
The ability to understand complex systems and workflows
Thorough understanding of operations, services and products for Platform Securities and Corporate Clients.
Experience of delivering exceptional client service and managing corporate relationships.
Maturity, integrity and the ability to work independently to achieve objectives with the minimum of direction.
Excellent time management, verbal and written communication skills.
Decision making in a high-pressured environment.
Self-motivated and a proactive with a can-do attitude.
Exceptional attention to detail and analytical skills.
Ability to build long lasting professional relationships with colleagues and Clients alike.
Proficient in Microsoft Office applications.
Results orientated and client focused.
Strong team player who works collaboratively with others.
Strong planning, organisational and problem-solving skills.
What we offer you
Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.
We offer
Internal career growth opportunities
Opportunities to innovate in fintech
Inclusive and diverse team atmosphere
Professional and personal development
Resources to contribute to your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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