What You Bring
Required Qualifications
Bachelor’s degree in business, Information Technology, Finance, or a related discipline, or equivalent work experience.
5+ years of experience in client services, service delivery, account management, customer success, operations, or a related field.
Experience managing client relationships and serving as a primary point of contact for service-related matters.
Strong understanding of incident management, problem management, change management, and service level management processes.
Experience working with service management platforms such as ServiceNow or similar IT service management tools.
Excellent communication, presentation, stakeholder management, and relationship-building skills.
Strong analytical and problem-solving abilities with the capability to manage multiple priorities and escalations simultaneously.
Ability to lead client meetings, facilitate discussions, and communicate effectively with both technical and non-technical stakeholders.
Proven ability to work independently, exercise sound judgment, and drive outcomes in a fast-paced environment.
Preferred Qualifications
Experience supporting banking, payments, financial technology, or financial services organizations.
Knowledge of Information Technology Infrastructure Library (ITIL) practices and service management frameworks.
Experience working in a 24x7 operational or managed services environment.
Experience supporting large enterprise customers with complex service delivery requirements.
ITIL Foundation or other relevant service management certifications.
The Impact You'll Make
As a Client Services Analyst Lead, you will help ensure clients receive exceptional service and support throughout their partnership with FIS. You will work closely with operational, support, and delivery teams to drive service excellence, improve customer satisfaction, and manage critical service communications. Your leadership and relationship management skills will contribute to stronger client partnerships, improved service performance, and long-term business success.
What We Offer You
At FIS, you can grow your career as part of a global team that values collaboration, innovation, and excellence. You'll have opportunities to work with industry-leading clients, expand your professional expertise, and contribute to solutions that help power the world's economy. We support your personal and professional growth through continuous learning, career development opportunities, and an inclusive work environment.
Our benefits include
Opportunities to innovate in fintech
Tools for personal and professional growth
Internal career growth opportunities
Inclusive and diverse work environment
Resources to invest in your community
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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