Collaborate with Sales, Pre-Sales, Professional Services, Customer Experience (CX), Product Management, and Support teams to ensure successful customer outcomes and maximize client value.
Coordinate internal and external stakeholders to address client needs, support strategic initiatives, and strengthen long-term partnerships.
Represent FIS in customer meetings, executive briefings, industry conferences, and regional events.
Travel regularly throughout South America to engage with clients, support business development activities, and participate in industry events.
Provide market intelligence and customer feedback to regional leadership to help shape growth strategies and business priorities.
Operate with a high degree of autonomy, ownership, and accountability for customer satisfaction, retention, and commercial success.
What You Bring
Bachelor’s degree or equivalent combination of education, industry experience, and demonstrated skills.
5+ years of experience in Account Management, Client Relationship Management, Customer Success, Business Development, Enterprise Sales, Consulting, or related client-facing roles within Financial Services or Technology.
Understanding of Capital Markets, Banking, Asset Management, Treasury, Risk, or Insurance industries.
Proven ability to establish and grow relationships with senior executives and key decision-makers.
Strong communication, presentation, negotiation, and stakeholder management skills.
Experience working effectively in a matrix organization and collaborating across Sales, Pre-Sales, Professional Services, Customer Experience (CX), Product, and Support teams.
Self-motivated professional with the ability to work independently, manage multiple priorities, and drive initiatives with minimal supervision.
Strong ownership mindset with a focus on accountability, client success, and business outcomes.
Continuous learning mentality with the ability to quickly develop expertise in new solutions, technologies, and industry trends.
Willingness to travel throughout South America as required.
Fluent in Spanish and English. Portuguese is highly desirable.
Added Bonus If You Have
Experience managing large enterprise or strategic accounts across Latin America.
Knowledge of Capital Markets, Treasury, Risk Management, Investment Management, Trading, or Insurance solutions.
Experience within a fintech, SaaS, financial technology, or enterprise software environment.
Background in consulting, professional services, customer success, or relationship management.
Experience leading complex client engagements involving multiple internal and external stakeholders.
Existing network within banks, investment firms, insurers, asset managers, or capital markets institutions across the region.
What We Offer You
Competitive salary and excellent bonus potential
Attractive benefits including private medical cover, dental cover, and travel insurance
Training across core financial, sales and FIS solutions
The chance to work on some of the most challenging, relevant issues in financial services & technology
Time to support charities and give back in your community
A work environment built on collaboration, flexibility and respect
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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