Review operational outputs for accuracy, completeness, and timeliness, and ensure service delivery meets agreed quality and control standards.
Risk, Controls, and Governance
Maintain appropriate operational controls, backup coverage, and contingency plans to mitigate service and key-person risks.
Ensure adherence to applicable procedures, schedules, performance requirements, and governance standards.
Identify and escalate operational risks, service issues, and recurring process gaps, and coordinate timely resolution.
People Leadership
Set operational objectives, allocate work, monitor daily delivery, and align team capacity with client and business priorities.
Provide direction, coaching, and feedback while promoting accountability and collaboration across the team.
Process Improvement and Documentation
Create and maintain process documentation, including SOPs, SIPOCs, process heat maps, and operational management information.
Ensure process documents are reviewed, approved, and updated periodically.
Drive standardization, control enhancements, and continuous improvement across collateral administration activities.
Required Experience and Knowledge
At least 12 years of relevant experience.
Deep understanding of CLO/CDO structures, compliance requirements, quarterly reporting cycles, credit agreements, collateral agreements, and related terminology.
Hands-on experience in CLO/CDO operations, including cash and position reconciliations, data-attribute reconciliations, waterfall calculations, compliance testing, financial transaction processing, data analysis, and investor or compliance reporting.
Working knowledge of syndicated loans, corporate trust securities, relevant asset classes, operational standards, procedures, and trust systems.
Demonstrated ability to deliver as SME and guide team members, also prioritize changing requirements, and maintain effective relationships across all levels of management and client organizations.
Strong client-service capability, with the ability to manage onshore queries and issues and communicate effectively through verbal, written, and presentation formats.
Proficiency in Microsoft Excel.
Preferred Experience
Experience with deal warehousing and new deal closings.
Experience using trust or collateral administration systems.
Knowledge of VBA or Excel macros.
Qualifications
Bachelor’s degree in finance, accounting, business, or a related discipline, or an equivalent combination of education, training, and relevant experience.
Core Competencies
Communicates fluently and professionally in English.
Collaborates effectively across global teams and functional groups.
Produces accurate, high-quality operational and process documentation.
Prioritizes work effectively in response to changing client and business requirements.
Works independently while contributing effectively within a global team.
Demonstrates sound judgement, attention to detail, accountability, and a strong client-service mindset.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
