What you bring
High school diploma or GED
Prior fraud/dispute chargeback experience. Banking/financial experience
Excellent customer service skills (verbal and written) that foster customer satisfaction
Knowledge of processes and procedures that affect credit/debit and pre-paid debit disputes
Ability to work independently and in a team environment while maintaining confidentiality
What we offer you
Entry level pay
Schedule: 8-hour shifts Monday - Friday for the first 3 months with extensive training 8am-5pm EST for up to six (3) weeks
Flexible schedule options available after 3-month probationary period.
Attractive benefits including employer sponsored medical, dental and vision coverage
Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
Career advancement opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
Great workspaces with dedicated and motivated colleagues
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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