Carrier Launch and Release Readiness
Align international carriers and partners on requirements, dependencies, timelines, acceptance criteria, and launch commitments; track related technical, contractual, customer, commercial, and revenue milestones.
Lead carrier-launch readiness through deployment, production validation, and stabilization; coordinate release milestones, functional approvals, launch decisions, and production activities with Release Management and technical teams.
Coordinate end-to-end testing across platforms, carrier environments, APIs, interfaces, data flows, and supporting systems; ensure testing prerequisites, environments, test data, connectivity, security reviews, external dependencies, and cross-team deliverables are ready for testing and release windows.
Ensure monitoring, support procedures, incident ownership, escalation paths, documentation, training, and operational handoffs are ready before launch.
Cross-Functional and International Coordination
Coordinate internal and external contributors across US and international teams, aligning dependencies, handoffs, sequencing, shared designs, and integrations.
Maintain shared accountability across parallel teams and effective communication and operating cadences across locations and time zones.
Coordinate country-specific privacy, security, data-residency, regulatory, and operating requirements with responsible teams.
Develop reusable launch plans, governance, controls, templates, and lessons learned for future carriers and countries.
Governance and Communication
Lead program reviews on progress, priorities, risks, dependencies, decisions, and milestones; document actions, owners, and due dates in Jira and established delivery tools, keeping program information accurate.
Report program health and delivery forecasts to leadership, including commitments, risks, and dependencies; drive corrective action when delivery or launch readiness falls off plan.
What you’ll need
Bachelor’s degree or equivalent education and relevant experience.
At least 7 years of project or program management experience in software, technology, SaaS, or a similarly complex technical environment.
Demonstrated success leading complex, cross-functional software programs across multiple engineering or technical teams.
Ability to manage concurrent workstreams, competing priorities, dependencies, fixed commitments, and constrained resources, with strong risk, issue, change, scope, and schedule management skills.
Experience coordinating production launches across engineering, QA, infrastructure, security, operations, support, and external organizations.
Ability to work independently, exercise sound judgment, anticipate delivery issues, and drive resolution.
Experience coordinating distributed teams across cultures and time zones.
Strong facilitation, negotiation, influencing, stakeholder-management, and executive-communication skills.
Willingness and ability to travel domestically and internationally for carrier and partner engagement, planning, testing, launch readiness, and stabilization.
Bonus Points
Experience in telecommunications, carrier services, voice, communications platforms, or Branded Calling, including direct carrier integrations and production launches.
Technical aptitude in architecture, system interactions, APIs, integrations, environments, testing, data flows, and delivery risks.
Experience with international product delivery, market expansion, or country-specific implementations; additional language proficiency or international market experience.
Familiarity with international telecommunications regulations, privacy, security, and data-residency requirements.
Experience coordinating cloud environments, connectivity, and operational support across regions.
Experience with Jira, Confluence, and Agile/Scrum practices.
PMP, PgMP, PMI-ACP, CSM, or similar certification (beneficial, not required).
Company Benefits
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.
Disclosure
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.
This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.
First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
